Febriend, S.D. and Qastharin, A.R. 2024. The Impact of Service Quality and Electronic Service Quality on Customer Satisfaction and Customer Loyalty: A Study on The Customers of Bank Central Asia. Mandalika Journal of Business and Management Studies. 2, 2 (Aug. 2024), 167–188. DOI:https://doi.org/10.59613/mjbms.v3i1.135.