FEBRIEND, Saskia Deffa; QASTHARIN, Annisa Rahmani. The Impact of Service Quality and Electronic Service Quality on Customer Satisfaction and Customer Loyalty: A Study on The Customers of Bank Central Asia. Mandalika Journal of Business and Management Studies, [S. l.], v. 2, n. 2, p. 167–188, 2024. DOI: 10.59613/mjbms.v3i1.135. Disponível em: https://journal.institutemandalika.com/index.php/mjbms/article/view/135. Acesso em: 31 jan. 2025.