1.
Febriend SD, Qastharin AR. The Impact of Service Quality and Electronic Service Quality on Customer Satisfaction and Customer Loyalty: A Study on The Customers of Bank Central Asia. mjbms [Internet]. 2024 Aug. 10 [cited 2025 Feb. 22];2(2):167-88. Available from: https://journal.institutemandalika.com/index.php/mjbms/article/view/135